Shipping policy

Shipping Policy

Hi, love! 🤍 We know there's a LOT on your plate right now, so here's everything you need to know about getting your Commitment Crew goodies to your door.

Made Just For You

Every Commitment Crew item is printed to order, just for you and your crew. That means nothing is sitting on a shelf waiting to ship. Once your order is placed, it goes straight into production.

Production time: 2 to 7 business days
Shipping time: 3 to 7 business days after your order ships

All together, most orders arrive within 1 to 2 weeks of being placed.

Planning Around a Big Date?

If your order is for a bachelorette, shower, or wedding weekend, we recommend ordering at least 3 to 4 weeks ahead of your event. That gives you plenty of breathing room and one less thing to stress about. You have enough on your list already!

Where We Ship

We currently ship to all addresses within the United States, including APO/FPO addresses. We don't offer international shipping just yet, but we hope to soon!

Tracking Your Order

As soon as your order ships, you'll receive an email with your tracking number so you can follow along. If you don't see it, give your spam or promotions folder a peek!

Multiple Items, Multiple Packages

Ordering a few different goodies? Some items are made at different production facilities, so your order may arrive in more than one package. Don't worry, everything is on its way!

Double Check That Address

Please make sure your shipping address is correct at checkout. Because your items go into production quickly, we can't guarantee changes once an order is placed. If you spot a mistake, email us at crew.commitment@gmail.com within 12 hours and we'll do our very best to fix it.

Orders returned to us due to an incorrect or incomplete address will need to be reshipped at the customer's expense.

Lost, Stolen, or Delayed Packages

Once a package is marked as delivered by the carrier, we're unable to replace it if it goes missing. We recommend checking with neighbors, your building's mail room, or your local post office first. If your package seems stuck in transit, reach out and we'll help you look into it.

Damaged or Misprinted Items

If your order arrives damaged or with a printing error, we are SO sorry and we'll make it right! Email us at crew.commitment@gmail.com within 30 days of delivery with your order number and a photo of the issue, and we'll send a replacement at no cost to you.

Busy Seasons

During peak times like the holidays and wedding season, production and carrier times may run a little longer than usual. We'll always keep you in the loop if anything changes.

Questions?

We're here for you! Reach out anytime at crew.commitment@gmail.com and we'll get back to you within [1 to 2] business days.

With love,
Commitment Crew 🤍
Celebrating every moment before "I do"